FAQs. Some more frequent than others. :)

Grading and Quality

All pre-owned records (that aren't sealed) are cleaned using an ultrasonic bath
with distilled water and Tergikleen, double-rinsed in a second ultrasonic
cycle, and vacuum dried as part of our comprehensive 4-point processing system.

Once professionally cleaned, records are graded conservatively according to the
Goldmine Standard. Our Master Grader, who has graded and collected records for
over 30 years, personally grades each record under bright light after it has
been ultrasonically cleaned. This includes a proprietary inspection process
that looks for hairline marks, scuffs, feel-able marks, production flaws and other important condition factors. We stand behind our grading, and thousands of satisfied customers that have bought records previously graded by our Master Grader over the years in various sales platforms can attest to.

This adheres strictly to the official Goldmine Standard but applies conservative criteria. We rarely use the "Near Mint" designation for used records, ensuring that when you see a grade from us, you know exactly what to expect. We do not sell records graded below Very Good (VG). Note: Inner sleeves are not graded.

Mint (M) : Factory sealed, unplayed.

Near Mint (NM) : A record that appears unplayed or played once with exceptional care. Under bright light, may show only the faintest evidence of being handled or removed from its sleeve - no visible marks, scratches, or scuffs. Plays completely silent with no surface noise, ticks, pops, or clicks. Minor pressing plant variations (color streaks, light spindle marks) that don't affect playback are acceptable. Jackets may show the slightest shelf wear but appear essentially new.  The record is flat. 

Near Mint Minus (NM-) : Extremely close to NM.  May show very light signs of use - faint sleeve scuffs or one barely visible light mark. Plays completely silent or with at most the faintest whisper of surface noise that doesn't distract. Still an exceptional copy. Jackets may show very light wear.  The record is flat. 

Excellent (EX) : A record that shows light evidence of careful play.  May have very light surface marks visible under light  Plays with minimal surface noise - perhaps infrequent faint background noise that will not detract from listening. Still well above average quality. Jackets may show mild wear such as a slight seam split (1" or less), light edge creases, or a corner ding. The record is flat. 

Very Good Plus (VG+) : This is a record in great condition with minimal wear and lots of life left. There may be light marks that generate occasional or infrequent background noise that does not overpower the music that will not overpower the music.  There will not be marks that can be felt with the back of a fingernail.

Very Good (VG) : Noticeable wear. This grade is reserved for records that fall below our strict VG+ standard. VG records may have feel-able scratches or scuffs, or show a moderate number of light marks visible under dim light. Surface noise may occasionally overpower the music.



If records appear below our high standard (EX), some or all of the record
will be play-graded on premium gear, listening for ticks, repeating noises, pops, surface noise, groove wear and other disrupting noise.

Yes. We don't use stock photos. We take pride in the high-quality photos we provide.

With 30+ years’ experience, our Master Grader is an expert at what they do, and thousands of satisfied record buyers support this. We understand that playback can vary depending on the listening room setup. If a record arrives in a condition different from what you expected, we will work with you to resolve the issue.

Imports

Usually. Japanese pressings are considered top quality for a variety of reasons including outstanding mastering, exceptional virgin
materials and metalwork, high-quality pressing equipment, and excellent quality
control. These factors contribute to incredible clarity and outstanding sound.

In Japan, records are sold with a paper band that is wrapped around the jacket called an Obi, which means sash. They include information such as pricing and general info. Think of it as a "super-hype" sticker. They are highly prized, especially for older records and a lot of times they were discarded after purchase. Most Japanese records we stock include the obi, as we consider it a central component of a collectible record.

General Questions

Yes, everything you see in our store is available for shipping. We typically ship within 1 business day.

We are based in Arizona and are 100% online.

  • Strict grading by our Master Grader
  • Premium customer service
  • Not your "run of the mill" inventory, but rare and exceptional copies of domestic and import records that are collector level
  • Photos of the actual record for sale
  • Detailed descriptions and important information that may be unique to the record

Of course! Please use the contact form or send us an email with your requests and we'll be happy to let you know when we come across an item on your wish list!

We sure do. Feel free to contact us at this form and we'll reach out to discuss your collection.

The best way to reach us is by filling out our contact form. If you do need to talk by phone, you can reach us at 415-649-0720.

Shipping & Returns

We have a lot of experience safely shipping records from proper packing techniques to using high-quality shipping materials. Records are securely packed in cardboard boxes with cardboard stiffeners and corner protection. If there is ever a problem, please reach out and to resolve it.

We do not take international orders directly through our store. However, we do ship outside the US. If you would like to purchase a record you see, please contact us and we can discuss payment and shipping arrangements to select countries.

We stand behind our products. Our goal is to provide the best customer service we can. If there's ever a problem, reach out so we can resolve the problem ASAP (maximum time is 30 days from receipt).

There are no returns on sealed items if they have been opened.

We usually ship the same day or next business day.

Due to the high value of some of our records, we require signatures for all orders over $400. We can make exceptions in certain cases. Please contact us before ordering if you would like to discuss shipping options.

We do our best to ensure all listings, descriptions, photos, and pricing are accurate, but on rare occasion a mistake can happen. If something doesn’t seem right with your order, please contact us and we’ll review the situation and work with you to make it right.